Did you know BT are terminating IDSN phone services in 2025? If your business telecoms system or PBX relies on traditional copper line phone systems then you need to plan for the big BT switch off
So we are all probably familiar with PBX box on the wall business phone systems that rely on ISDN lines to make calls. We are all probably aware of (or at least heard of) VOIP telephony. VOIP is the ability to make and receive calls via a broadband or internet connection.
The new kid on the block is hosted VOIP or Cloud VOIP if you prefer. This in essence is cloud based VOIP. No SIP adapters required. By moving your business telecoms solution into the cloud you remove the complexity of having to manage and maintain outdated and complicated box on the wall equipment. By using your own internet connection or utilising one of our perfect partner broadband packages you can easily customise a perfect telecoms solution safe in the knowledge that big bills will be a thing of the past.
Here at The Red Penguin Group Ltd we have partnered with BT and other core infrastructure providers to bring Nottingham cloud VOIP solutions to small and medium sized East Midlands based businesses. All of our Hosted VOIP Packages come with 5000 inclusive minutes to landlines and mobiles and all benefit from a dedicated smart phone app to allow you to make and receive call from anywhere as if you were in the office – Without the need to use up your existing mobile minutes.
So now you know what Hosted VOIP Telephony is you are probably keen to know how it can help your business..
5 Reasons to switch your Business Telecoms
Reason 1 to switch Business Telecoms – Costs baby!
Simply put moving your business telecoms to a internet based cloud hosted business telecoms solution can save you ££££. On average a typical 20 user business will save over £3000 a year. The low monthly price for each user covers 5000 minutes so immediately you save massively on call costs.
In addition traditional PBX systems required multiple ISDN lines to allow for concurrent calls – Hosted VOIP removes that issue, ISDN lines require line rental. Traditionally if you wanted to make 5 calls at once you needed 5 ISDN lines. A typical ISDN line rental is £15-20 per month x 5. Hosted VOIP does away with the need for ISDN lines.
PBX systems are usually tied in with a yearly maintenance cost which would also be negated.
Reason 2 – Works Anywhere, never reveal your mobile number
By design Hosted VOIP telephony works via a internet connection. The phones and apps we provide don’t care where that connection comes from. You could literally unplug your office desk phone and plug it into your router at home and bingo office calls at home. Or better yet install our smartphone app (free with every package) on your mobile phone and you never need to use your desk phone. All calls to your main business number show up on your mobile phone, When you return the call via the app using either your wireless network or the 4G mobile network the recipient ‘sees’ your business number on their phone and NOT your mobile number.
Because the calls are in effect using data and not voice you never use any mobile minutes only data either via WiFi or 4G. Any data connection will work be it a free hotel wifi or a 3G or 4G mobile signal.
Reason 3 – Advanced call routing
This is where our business telecoms system gets very cool! Our small business customers agree that our advanced call handling features have allowed them to present a stronger brand image to their customers.
By putting in a IVR or Auto Attendant (free with all packages) we have been able to improve both professional appearance and efficiencies of our customers.
Wondering what a IVR is? In short its the menu system you hear on big companies phone systems when you call in “Press 1 for sales, 2 for finance”. Our system allows you to have a IVR and then route calls depending on what button the call pressed, free with all packages.
In addition we provide the facility to send voicemails to email, play open and closed messages. Route calls to mobile depending on certain criteria and so much more.
Reason 4 – Virtual numbers
We can set up our business telecoms system to present from different geographical numbers depending on who is calling. If you have a member of staff that looks after London customers then we can have their phone present as your London number (we can acquire numbers if required) all from the same office or anywhere for that matter.
Reason 5 – Call recording and analytics
Our hosted cloud telecoms systems allow you to easily record calls and store securely in the cloud. Combined with our iCall analytics system you can then run reports on calls made. Features show how many missed calls , un-returned calls, total call volume, highest rated call, etc all all shown via PDF or CSV reports or via live wall boards on a screen.