Start a remote support session
- In the welcome box on the right (or below if using mobile), enter the code we give to you
- Tap or click the arrow, or hit enter on your keyboard
- This will download a file to your computer (this may appear in your downloads folder or at the bottom of the screen)
- Run this file (double click)
- Press yes, ok, continue or allow to any prompts that appear on your screen
- That’s it! You should see a ConnectWiseControl notification in the bottom right of the screen confirming your connection status
About remote support
Remote support is exactly as it sounds. The Red Penguin team will provide our usual expert support, on your computer, but from our head office (anywhere in the world, in fact).
All you need to do is download our free software to your computer, and we take over your computer remotely, while you watch.
Benefits of remote support
- Response times can be much quicker
- No travel costs
- More sustainable as there’s one less car on the road
- No need to sort out security passes for our visit
- You don’t need to offer us a cup of tea!