Who we are
The Red Penguin Group Ltd is a provider of Managed IT Support and Telecoms Services, based in Nottingham. The Red Penguin Group Ltd have a registered office at 29 Bridgford Road, West Bridgford, Nottingham. NG2 6AU, Company number 11565318.
What personal data we collect and why we collect it
The personal data that we may collect from you may includes your name, address, email address, phone numbers, payment information. We may also retain records of any queries and correspondence, in the event you contact us. We receive information about you when you use our website, complete forms on our website, if you contact us by phone, email, or otherwise in respect to any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you sign up to our services, or when you inform us of any other matter.
How do we use your data?
- To process orders that you have submitted to us
- To provide you with products and services
- To comply with our contractual obligations we have with you
- To help us identify you
- To provide customer care, including responding to your requests if you contact us with a query
- To administer accounts, process payments and keep track of billing and payments
- To detect fraud and to make sure what you have told us is correct
- To inform you of service and price changes
- To inform you of products and services and other marketing purposes
Who do we share your data with?
For the avoidance of doubt, we do not and shall never sell your personal data to third parties for marketing or advertising purposes.
We may pass your personal data to trusted third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes by third parties.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, or safety of The Red Penguin Group Ltd, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Visitor comments may be checked through an automated spam detection service.
Your rights
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Our Privacy Notice shall be made clear to you at the point of collection of your personal data.
Accessing and updating your data
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by contacting us.
You have the right to access the information we hold about you. Please email your requests to “privacy@redpenguin.it” so that we can obtain this information for you.
Where we store your personal data
We store your personal data electronically in computer systems which are encrypted and have two or more forms of authentication required in order to access the data. We use antivirus and antimalware software to protect our systems against viruses, malware, worms, trojans, etc and we ensure that our systems are fully patched & maintained to the required standard.
Liability
We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.
Data breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.